FAQs
How can I place an order?
You may place an order directly through our website at www.puffinretail.com.
What are your shipping charges?
FREE shipping is provided across Pakistan for orders of PKR 4000 or above. For orders under PKR 4000, we offer a standard delivery rate.
How long will it take for my order to arrive?
It typically takes 3-4 working days to ship and deliver your order to your doorstep.
Which payment methods do you accept?
We currently accept Cash on Delivery (COD) and are accepting online payments via Visa, MasterCard, Credit, and Debit cards.
Can I contact Puffin directly for general queries?
Yes, we are happy to assist you! You can contact us directly at 0300 0206485.
What is your Exchange Policy?
We want to ensure our customers are fully satisfied with our feminine hygiene products. You may exchange a product only if: The product is unused and the packaging remains unopened. The exchange is requested within 7 days of purchase. We only process exchanges if we sent the wrong size or the wrong product by mistake.
